Stars

We promise to deliver the best quality custom products to you in a timely manner.

From time to time things can go wrong and mistakes can happen, which is very upsetting to us and we take it personally if our product does not meet or exceed our customers’ expectations.

If you are not satisfied with your order, please get in touch and let us know. We appreciate feedback from our customers and we are always striving to improve our business operations. 

What is covered under our policy?

Our policy covers the aspects of our business that we have direct control over and does not cover the actions of third parties.

Under this policy, we guarantee:

• To deliver high-quality products in a timely manner.
• To deliver the product you ordered and the quantity you ordered..

Our policy does NOT include:

• Delivery times - as these are fulfilled by a courier. We can only provide you with an estimated delivery date which is a good indication of when you should expect your order, but not a guarantee.
• Delivery if a customer enters an incomplete or incorrect delivery address.
• A delivery that is refused by the recipient or if multiple delivery attempts are made unsuccessfully.